CISCO Recruitment 2019

CISCO Recruitment 2019 For AppD Zendesk Engineer IV : AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale. AppDynamics is headquartered in San Francisco and has a R&D center in Bangalore.

JOB ID : 1280456

Location : Bangalore, Karnataka, India

JOB Type : Professional

AREA OF INTEREST : Information Technology

TECHNOLOGY INTEREST : Cloud and Data Center, Internet of Everything, Software Development, Testing

Requirements and Responsibilities :

  • Critically evaluate use of Zendesk with a view to improve efficiency and optimize AppD’s implementation of Zendesk.
  • Manage a fast-paced queue of operations requests, prioritize requests according to business impact, and resolve them quickly.
  • Identify and troubleshoot any software performance issues and demonstrate an ability to drive successful resolutions (this requires partnering with AppD’s IT & Product teams and external Zendesk support).
  • Maintain expert-level understanding of ALL Zendesk enhancements, changes and releases (roadmap) and how they will impact the current and future AppD Zendesk implementation.
  • Provide thought leadership on Zendesk developments and identify innovations/new capabilities that meet AppD’s long-term needs.
  • Serve as the main liaison to report Zendesk technical issues and contact for Zendesk help desk.
  • Implement (code, test, document, and deploy) and configure Zendesk extensions as guided by the Support Management Steering Committee.
  • Administrate and track Zendesk license usage.
  • Develop, implement, analyze and adjust agent workflows to support business requirements identified by Support Management Steering Committee.
Experience : 
  • Bachelor’s degree required.
  • Experience in successful System or Application Administration experience / education.
  • 5+ years Zendesk advanced administration experience. 
  • Zendesk Administrator Certified (or the desire to become immediately). 
  • Working knowledge of Developer tools including Zendesk SDK or Google Fabric dev kit and RESTful APIs.
  • Experience with enterprise integration tools.
  • Understanding of how SaaS integrations work and have experience troubleshooting in a SaaS environment.
  • Excellent written and verbal communication.
  • Proven ability to solve practical business problems.
  • Proven project management, multitasking & prioritization skills.
Important Link :
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Job Source From : Cisco Official Site

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